Privacy Policy

Perfect Key Locksmith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our locksmith services in Welland and the Niagara Region.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us via phone, email, or our website contact form
• Request a quote or service appointment
• Subscribe to our newsletter

This information may include:

• Name and contact information (phone number, email address)
• Service address
• Vehicle information (for automotive locksmith services)
• Payment information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our locksmith services
• Respond to your inquiries and service requests
• Process payments and send invoices
• Send service reminders and promotional communications (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (payment processors, analytics providers)
• Law enforcement agencies when required by law
• Professional advisors (lawyers, accountants) as necessary

4. Data Security

5. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic (Google Analytics)
• Deliver relevant advertising

You can control cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this page periodically.

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Last Updated: December 11, 2024